Refund, Return & Exchange Policy
Last updated: 17 October 2026
AR Fabrics accepts eligible return or exchange requests made within 7 days of delivery. Contact us before sending anything back.
Eligible items
Items must be unused, unworn, unwashed, unstitched, uncut and unaltered, with all tags, original packaging and proof of purchase intact. Approval is subject to inspection.
Non-returnable items
- Sale or discounted items
- Stitched, custom-made or altered items
- Cut fabric or fabric sold to a requested length
- Washed, worn, used or damaged items
- Items without original tags or packaging
Colour note: Screen settings, lighting and photography may cause colours to vary slightly. A slight colour variation is not considered a defect.
Damaged or wrong item
Report a damaged, defective or incorrect item within 3 days of receiving the parcel via WhatsApp at +92 300 000000. Include your order number, clear photos and, where available, an unboxing video. Keep the item and all packaging until the case is resolved.
Return delivery charges
Delivery charges (DC) for an approved return or exchange are paid by the customer, except where AR Fabrics verifies that the item was damaged or sent incorrectly. Original shipping charges are non-refundable.
Exchanges
Eligible items may be exchanged within 7 days, subject to stock availability. The customer pays delivery charges and any price difference.
Refunds
Once the returned item is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 10–15 working days to the original payment method or an agreed bank account. Bank processing delays may apply.
How to request a return
Send your order number and reason for return to WhatsApp +92 300 000000. Do not send an item without approval. The return address and instructions will be provided after approval.